My Experience with Todays Gear


I have created this site to document this shady company who primarily sells products under the Backyard Gear name.  I unfortunately bought one of its products and have attempted to contact the company over the last four months in every available form.  Unfortunately this company has no regard for the customers that buy their products and will not respond to consumer complaints or warranty claims. If you call their support number on their site you will only get a recording and prompt to leave message. No one responds to phone, email or mail.  Please check out their profile on the Better Business Bureau website (below)- They are rated F

In my case I brought their Deluxe Barbeque Station BB150 and it began leaking profusely after the second use. Note, I only used this product a total of two times on holidays and it had issues. It is now a piece of junk sitting in my backyard. I have spent hours emailing, leaving messages and writing this company which never responded.  I have compiled the following links and resources to bring light to this company’s bad practices.  If you have been frauded by this company, please do the following and utilize the links below: 

(1) Create a complaint on
(2) File a Complaint With the Better Business Bureau
(3) File a complaint with the Minnesota Attorney General's Office  
(4) Write a complaint letter to the reseller - including other complaints and references.

Today’s Gear contact info:

Main Phone Number: 952.835.6560
Toll Free: 888.870-4327 (GEAR)
FAX: 952.831.3193

Rip Off Report- Great Site to Report your situation involving Todays Gear , Backyard Gear.

Todays Gear Better Business Bureau Profile:

Better Business Bureau Complaint Page:

Minnesota Attorney General Complaint Form:

Todays Gear Major Resellers Customer Complaint Addresses:

Wal-Mart Customer Care
ATTN:  Vendor/Product Complaint Department
702 SW 8th Street
Bentonville, Arkansas 72716-8611

K-mart Customer Care
ATTN:  Vendor/Product Complaint Department
3100 West Big Beaver Road
Troy, MI 48084

Sears Customer Care
ATTN:  Vendor/Product Complaint Department
3333 Beverly Road
Hoffman Estates, Illinois 60179

Home Depot Customer Care
ATTN:  Vendor/Product Complaint Department
2455 Paces Ferry Road
Atlanta, GA 30339

Products Todays Gear Sells under the name Backyard Gear:

BB100 - Barbecue Station 
BB150 - Deluxe Barbecue Station  BB200  - Grill Stool
EZ100 -  EZ Kneeler
GC100 - Garden Center
GS100 - Garden Scooter
PC100 - Project Center
PV100 - Pool Basketball
PV150 - Pool Basketball and Volley Ball
SS100 - Shower Station Plus
SS100 - Shower Station Plus
UB100 - Utility Bench
VG100 -  Command Center
VG200 - Low Rider
VG300 - Power Player
WC100 - Water Center
WS100  -  Water Station

Backayrd Gear Todays gear